GENERAL SHIPPING POLICY:

DOMESTIC SHIPPING

1. Large or heavy items may require additional shipping charges. Ski and snowboard shipping will be calculated automatically.

2. Most orders will be shipped the next business day using USPS insured or Fed Ex ground.

3. We accept VISA, MasterCard, American Express and Discover.

4. We will always let you know if your shipment will be delayed for any reason.

5. 2-day or priority shipping is available and is quoted per order.

6. Free ground shipping applies only to locations in the continental US



OUR STORE POLICY:

RETURNS AND EXCHANGES
We offer a 100% satisfaction guarantee. If you are not satisfied with your purchase it may be returned for credit, exchange or refund within 30 days. Please call or e-mail us for instructions.

1. The item must be unused and in the original condition that it was sent, including all tags, packaging and accessories.

2. Shipping charges are not refundable.

3. When returning items to us, we recommend shipping UPS or USPS insured.

4. Merchandise paid with a credit card will be credited to your card.


5. Once the item has been used it cannot be returned or refunded. The only exception would be the case of a defective product. In order to return a defective product you must obtain a return authorization from our customer service department.
Please call 1(800) 873-1291 to obtain the return shipping information and your authorization number.

OUR PRIVACY POLICY:
We respect your rights to privacy and your desire for a secure online shopping experience. When a visitor comes to our website, our web server recognizes only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous. Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognize when you pay a repeat visit to our website. Cookies let us personalize your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. We do not use cookies to gather any personal information. We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to our site. When you purchase a product from us, we ask you for the following information: name, address, phone number, e-mail address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database. We sometimes send e-mails to notify customers about updates and special features on our website. We use Verisign as our Secure Socket Layer (SSL) digital certificate provider, providing our customers the strongest certificate services available. All sensitive information you enter during a transaction, including credit card information, is encrypted while traveling the Internet. We never make your e-mail address available to any other company or organization without your permission. If you supply us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail, calling or writing us at the above address. If you would like to change any of your transactional information in our database, please feel free to contact us. You'll find our e-mail address, phone number and address at the top of this page.